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We’d love to hear from you. We know every company says that, but we actually mean it. Because we are trying something new and it will only work if customers like you let us know what we’re doing right and what we can improve on.

Our FAQ page has answers to a lot of the questions we get about fit, usage, materials, orders and returns

Or you could:

  • Get fitness and running tips as well as new product sneak-peeks by following us on Facebook.
  • Get web-speed customer service and join our discussions and debates on Twitter.
  • See the world through our customers’ eyes on Instagram.
  • Spend some time looking at and sharing our product photos on Pinterest
  • Check out Topo Athletic in person at one of these stores.

Call us:
Customer Support – (617) 431-3800
Toll Free – (888) 994-9750

Email us: info@topoathletic.com

Or sign up for newsletter to get, well, news (your email address will be kept private and you can unsubscribe at any time).

As you can see, if you don’t connect with us in one way or another, we’ll be kind of hurt.

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When and where do I apply to be a Topo Ambassador?

Our open call for 2017 Ambassador applications begins October 14, 2016 and closes on November 7, 2016, at which point a link to our application will be updated on our website and all social media channels.  If you miss the application window, you may contact us at ambassador@topoathletic.com, however, we can only consider your application if there are reamining open spots in the program.  

Do you have any recommendations for alternate lacing options?

Anyone who has tried Topo Athletic knows that our shoes offer a distinct fit. Topo designs footwear around the natural shape of the foot, which to us means plenty of room for the toes to spread and a secure mid-foot and heel. In order to get an even better fit for your foot type, lacing offers a way to further customize. Check out our recommended lacing options below!

Comfort/Traditional Fit

For most people, the standard comfort fit method feels natural. This is the way most shoes come pre-laced. To lace your shoe with this method, lace normally, feeding the lace through all standard eyelets. 

High Instep

Do you tend to feel unnatural pressure in the mid-foot with a traditional lacing method? Someone with a high instep sits higher in a shoe than someone with a lower instep and may find the high instep lacing method a good option. Give your mid-foot additional room by skipping the cross over lacing in the middle section of the shoe. 

Wide Forefoot

For someone with a wider forefoot, the traditional crossover pattern at the bottom of the shoe may add unwanted pressure. To alleviate this, one can give the forefoot additional room by skipping the cross over lacing on the bottom section of the shoe.

Heel Slipping

For someone with a slimmer ankle or heel, there are a couple of options to create a feeling of additional security. This first method is called the Lace Lock. For this method, create a loop through the top two eyelets on each side of the shoe. Then feed the opposite laces through the loops and pull tight to create additional security around the heel.

Option 2 for Optimal Heel Security

The other option to help with heel slipping is a lacing option available on the Topo MT which features a third eyelet closer to the back of the ankle. Lacing with this eyelet allows for a more snug fit around the heel. To achieve this fit, feed the lace through the further back option instead of the upper most eyelet and tie as normal. 

How do I use my Boa® Closure System?

Weather resistance, single hand operation, and micro-adjustability are a few of the reasons why we think you'll love your Boa® Closure System. For best results, follow the instructions below and, for more tips and tricks, watch our Boa® Closure System video.

1) To loosen the lace cable, pull the Boa reel out, away from the shoe until you hear the reel “pop.”

 

 

2) Pull both sides of the “throat” opening evenly and away from the tongue until lace cable is loose enough to slide your foot insde the shoe.

 

3) With foot inside, push the reel toward the shoe. You will hear the reel "snap" into place. Turn reel clockwise to adjust tightness, producing a clicking sound as the cable is tightened equally from both sides. Flex your foot while tightening to find the ideal fit.

Who can apply to become a Topo Athletic Ambassador?

Anyone who is a fan of Topo Athletic can apply to be an ambassador.  You don’t need to be an elite or professional athlete to apply.  We are simply looking for athletes who identify with our company mission, use our shoes regularly as part of their healthy and active lifestyle, and are comfortable with sharing their positive Topo experiences with their broader communities.  

Does Topo Athletic sponsor athletes?

At this time, we do not offer any monetary support and not able to fulfill any individual or team sponsorships. However, feel free to email us at ambassador@topoathletic.com if you have any special requests. 

What will I receive as a Topo ambassador?
  • Free shoes/branded gear and special discounts for friends and family
  • When possible, access to the latest Topo models before they are publicly available
  • Insider news and company updates
  • A special profile on topoathletic.com
  • Cross promotion on social media
  • The opportunity to participate in special initiatives with Topo
What are my responsibilities as a Topo ambassador?
  • Engage with your communities about your experiences wearing Topo Athletic shoes via outlets such as social media or industry connections
  • Provide photos of yourself wearing Topo Athletic product that we can use branded content and also be available for photoshoots on occassion
  • Appear at sponsored events (expos, races, retail events, community gatherings)
  • Publicly display that you are an ambassador for Topo Athletic (ex. posting our logo to your blog)
  • Wear our shoes and branded gear while competing
  • Contribute to our blog
  • Help drive contests or promotions and engage with our social media content
  • Provide direct feedback to our staff about your experience in our shoes and how we can continually evolve to make them even better!
How long does the Topo Ambassador program last?

We ask that all ambassadors commit to the program for one calendar year. All ambassadorships end on Dec. 31 regardless of when you were accepted to the program. 

If I am already a Topo ambassador, do I have to reapply each year?

All ambassadors interested in extending their ambassadorship through the next calendar year are required to reapply.

How will I know if I am selected to be an ambassador?

Selected ambassadors will be notified by November 21, 2016. Unfortunately, due to the large quantity of applicants, we are not able to contact everyone who applies.

Boa® Technology's Dialed In For Life™ Guarantee

means that lace or reel of your Boa® closure system is guaranteed for the life of the product in which it is integrated. Period. For more information on Boa® and the Dialed In For Life™ Guarantee, please visit www.boatechnology.com.

Does Topo have an ambassador program?

Topo would love to hear from athletes who are enthusiastic about their Topos, and passionate about Topo’s brand philosophy. For more information on representing Topo Athletic as a brand ambassador, please email us at ambassador@topoathletic.com 

I'm not sure which model is right for me. Can you help?

If you have specific fit questions, contact us! We can help guide you through our product offerings and find something that works the best for you. The Topo customer service team is available M-F 9am- 5pm EST. Call us at (888) 994-9750 or email us at info@topoathletic.com

Do all Topo models fit the same?

All Topos are designed with the same distinctive fit- secure through the heel and mid foot with a generous toe box. Every model has been designed with a unique function in mind, and as such, may offer a different fit and feel. Check out our Men's Collection and Women's Collection to explore the different product offerings and related product specs. If you are not having any luck with our product specs section, please do not hesitate to call our customer service team at 1-888-994-9750 We would be happy to answer any questions you may have.

The Topo Quality Guarantee

We are pretty confident you’ll love our products. But if for any reason you don’t, we will promptly take them back for an exchange or refund. Please have them in their original, unworn condition with the receipt within 30 days. 

Worn products found to be defective may also be returned within 30 days. Our bad. Full refund or exchange.

Returns or Exchanges of Purchases made on www.topoathletic.com

Complete the return form located on the reverse side of your packing list included in your original shipment. (Items marked as “Final Sale” are not eligible for refund or exchange). There is a prepaid shipping label on your packing list.

Shipping is FREE for returns and exchanges when using the Topo UPS prepaid label provided to U.S. customers. Canadian customers will be responsible for shipping charges for returns. 

Purchases made through an authorized dealer

If you did not make your purchase through our website, we are unable to accept returns for fit, style or size reasons. But our dealers are good people, so we’re pretty sure if you go back to them they’ll try to make it right.

If you have purchased a defective product through one of our authorized retailers and are unable to return this product to them, please contact our Customer Service Department at info@topoathletic.com or (888) 994-9750.

The nitty gritty

Any refunds for returned product will be processed to the original method of payment. If you have requested an exchange as part of your return, your original form of payment will be charged or refunded for any difference in price between your original purchase price and the requested item. Any exchange requests for items of greater value than your original order must be initiated through a new order. 

Returns for size, fit and style must have no visible signs of wear or alteration. If we determine, at our sole discretion, that an item has been worn or altered, it will no longer be eligible for refund or exchange.

Please allow 7-10 days for your refund and/or exchange to be processed.

Our goal is to make returns and exchanges as simple as possible. If you have questions, please contact our Customer Service team at info@topoathletic.com or (888) 994-9750. Our customer service team is available for you Monday- Friday, 9:00 a.m. to 5:00 p.m. EST. If you reach out to us outside of business hours, we will get back to you as soon as we can within the following business day.

What are my shipping options?

For shipping within the United States, we are pleased to offer overnight, 2nd day, and standard ground shipping.

  • UPS Ground (3-7 business days): $5
  • Second Day Air (2 business days): $20
  • Next Day Air (1 business day): $40

For shipping to Canada, we offer shipping via USPS for a flat fee of $25.00. Consumers will be responsible for paying all duties, taxes and importing fees. Shipping time frames are expected to be 5 to 10 business days. 

Canadian customers may also order directly through our Canadian distributor at www.tosh.ca 

Orders received by 2:30 p.m. EST (11:30 a.m. PST) will ship the same day. Any orders received after 2:30 p.m. EST (11:30 PST) will ship the following day. 

I’ve received my Topos but they don’t fit. How do I exchange them for a new size?

If you ordered your Topos from Topoathletic.com, you have received a return/exchange form in your order.  Please fill this out and include it in your return shipment.  All returned product must be shipped to: 

Topo Athletic Returns
8700 Rex Rd. 
Pico Rivera, CA 90660

We are pretty confident you’ll love our products. But if for any reason you don’t, we will promptly take them back and give you a full refund. (Please have them in their original, unworn condition with the receipt back within 30 days.)

Do you ship internationally?

At this time, Topo is able to ship to all 50 United States, and Canada.

Do I have to run a certain way in Topos?

All Topo models are designed with little or no heel-to-toe drop. We believe that this encourages proper loading and weight distribution during the gait cycle, resulting in a more natural, efficient stride.  This does not mean that you have to change the way you run.  However, we believe that all runners can benefit from natural running form, regardless of footwear.  This means: running in a way that emphasizes tall posture, loading under your center of gravity, and slightly leaning at the ankles. 

Of course there’s more to it than that!  That is why we partnered with a premier resource for running form and mechanics called ACU Running. Click the link to check out how ACU-Running could make a serious positive impact on your running! Their page on our website contains videos detailing everything from common running form failures and how to correct them,  to detailed instructions on specific exercises that will help you improve your running form.

 

Check out our friends at www.naturalrunningcenter.org and stay tuned for more running information on Topoathletic.com for some great tips and tricks to improve your natural running form.  

Do Topos contain latex or animal products?

Topo Athletic does not use any latex or animal products in the materials or adhesives of its footwear.

Are Topos waterproof?

We offer a single waterproof shoe at this time. The Hydroventure is our first ever waterproof trail running shoe, which we released in early 2016. Using eVent fabrics DVdryLT, our team engineered the lightest waterproof trail running shoe on the market today! All other Topos are designed to be lightweight and breathable, using airy mesh materials that are not waterproof. 

Shoe Care & Maintenance

Clean excess mud/ dirt off with a damp sponge. On occasion, the shoes can be machine washed with cold water on a gentle cycle with a towel or workout clothing to help reduce vibration and impact. To dry, stuff the inside of the shoes with crumbled white paper to help absorb moisture and maintain shape. Air dry at room temperature. Do not dry the shoes by a fire, radiator, or other heat source. Extreme, direct heat can cause bonding agents to fail or materials to lose their functional properties. 

How can I become a dealer?

If you own a brick and mortar running, outdoor, sporting goods, or shoe specialty store and are interested in carrying the Topo line, please send an email with relevant information and store website to sales@topoathletic.com.  A representative in your territory will follow up with more information.

Do you ship to FPO/APO/DPO addresses?

Yes, Topo is happy to ship to service members overseas. Please select United States as your shipping country and the “USPS – APO/DPO/FPO Only”

Do Topos run “true to size”?

Topos are ergonomically designed to follow the natural shape of the foot- secure through the mid-foot and heel, with plenty of room for the toes to spread. Many people are comfortable wearing Topos in 1/2 a size larger than their typical street shoe size.  So for example, if you typically wear a size 10, you may wish to purchase Topos in a 10 1/2.  If you purchase a shoe that does not fit, don't worry, size exchanges are always free of charge!  

 

Thanks for checking out ACU-Running, brought to you by Topo Athletic.

Before you start this program, please note the following things: 

Thanks for taking the time to read this and we hope you enjoy the ACU-Running Program!

Team ACU-Running

BRAD COX

Brad Cox Lic.Ac. is a Movement Specialist, ACU-Running Coach and Licensed Acupuncturist specializing in Orthopedic Acupuncture and Sports Medicine.  He is the co-Founder and CEO of ACU-Mobility and ACU-Running.  ACU-Mobility is an educational and mobility products company, dedicated to the development of unique sport specific corrective exercise programs and innovative product design.  Brad has treated hundreds of athletes including: Olympic and world class Runners, Triathletes, Power Lifters, Elite Crossfitters and Professional Strong Men.  He is a consultant and running mechanics expert for TOPO Athletic.  He teaches workshops and seminars on running mechanics, mobility and movement analysis around the U.S.

DR. SONIA PASQUALE

Dr. Sonia Pasquale D.C., Lic.Ac. is a Chiropractor, Sports Physician, Licensed Acupuncturist, Movement Specialist, Nutrition Counselor and Co-Founder of ACU-Mobility and ACU-Running systems.  She has specialties in Orthopedics, Functional Movement Analysis, Functional Medicine and Women's Health.  She incorporates advanced Chiropractic and Acupuncture manual techniques to create a unique integrative approach to treatment.  She works with both Elite and Novice athletes to help them achieve their individual physical goals.  She is the Director and co-Owner of Wakefield Wellness Center outside of Boston MA.

CHRIS LEHMAN

Chris Lehman , Lic.Ac., MAOM, Dipl. OM is a Licensed Acupuncturist, Chinese Herbalist, Movement Specialist and ACU-Running Coach.  Chris Specializes in Orthopedic Acupuncture and functional movement analysis working with all kinds of Athletes.  He focuses on balancing the body through Acupuncture and manual therapies to enhance proper biomechanics with an emphasis in sports medicine and injury prevention.

KAITLIN ALLEN

Kaitlin graduated from the University of Massachusetts Boston with a Bachelor of Science in Nursing.  After graduation she worked for a short time in the Med/Neuro ICU at Moore County Regional Hospital in NC.  Kaitlin has been an avid runner for many years, having completed several road races at both the half marathon and marathon distance, before switching to trail running.  Her love for trail running came from the many long distance hiking trails she has completed, such as the Continental Divide Trail and Appalachian Trail.  She is excited to share her love for running by being part of the ACU-Mobility team!

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